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Ordering Checkout
If you are ready to checkout, please use the large button at left to bring up the order form. You do not have to be registered to place an order. You should click the 'Secure Ordering' button at left to checkout using our secure server.
Any questions or concerns? Please e-mail us immediately
If you have previously registered with us, you may enter your e-mail account and password and use the returning customer checkout at right, so that you may complete your order quickly.
If you have additional questions, or need more information, continue reading to find out more about ordering with Guitar Nine Records.
Online Payment Methods
We currently accept online payments by Mastercard, Visa, Discover, American Express and PayPal.
E-mail Gift Certificates
E-mail gift certificates make great gifts for any occasion: birthdays, anniversaries, promotions, graduations, holidays, even as a special 'thank you' for a job well done. E-mail gift certificates can be ordered in any even dollar amount from $5 to $1000, and they arrive via e-mail to your recipient within hours of your payment being validated. Click here to view a sample gift certificate similar to the certificate the recipient can view from a link in their e-mail message. E-mail gift certificates never expire, and they can be used to purchase any item on the Guitar Nine Records/Guitar Music 9 site. You can even attach a custom gift message to further personalize your gift.
Gift certificates are valid online at www.guitar9.com or for fax, mail or phone orders. Gift certificates are not redeemable for cash and cannot be returned for a cash refund. Gift certificates are limited to use by recipient only, and are nontransferable. Gift certificates may not be used to purchase gift certificates. If an order exceeds the value of the gift certificate, the recipient must pay the balance of the order with a credit card, check, money order or PayPal. Any unused balance will be issued to the recipient as a new gift certificate. Gift certificate cash value is 1/10 of one cent. Gift certificates are not valid for prior purchases.
Using your gift certificate is quick and easy:
- Choose the items you want and add them to your Shopping Cart.
- When you have finished shopping, press the 'Checkout' button, and enter the 17-character certificate code on the order form, under the address information.
Shipping Information
Guitar Nine Records ships the majority of orders received within one business day. Orders to the United States are shipped either First Class or First Class Priority mail (Priority mail is generally for 3 or more items). Orders outside the United States are sent via U.S. Air Mail.
All product prices include shipping within the United States. Orders to locations outside the United States are billed shipping according to the schedule below.
CANADA
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Number of Items in Order
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Shipping Cost
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Any number
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$3
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ALL OTHER COUNTRIES
OUTSIDE OF U.S.
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Number of Items in Order
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Shipping Cost
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1
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$4
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2
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$7
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Each additional over 2
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$1 each
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For orders of 1 or 2 CDs, we use bubble-lined padded mailers, which provide excellent protection against potential damage.
Larger orders are shipped either in brand-new, U.S. Post Office-supplied Priority Mail shipping cartons, or in brand-new, certified 200lb. test strength shipping cartons, with generous amounts of interior bubble wrap and/or packing peanuts.
Boxes are then labeled and wrapped in performance-grade carton sealing tape. We also wrap the main entry points with brown tape containing warnings about breaking the seal, to keep curious postmen out of your package. Whether your CDs are delievered to New York or New Dehli, West Virginia or the West Bank, your shipment is afforded maximum protection.
Padded Mailers
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Shipping Cartons
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Sealing Tape
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Ordering By Mail
Guitar Nine Records currently accepts the following payment methods by mail: credit cards, US$ denominated checks drawn from US banks, US$ denominated money orders and US$ cash (at your own risk, not recommended). All checks and money orders should be payable to 'Guitar Nine Records'.
Guitar Nine Records accepts the following credit cards: Visa, Mastercard, Discover and American Express. We never charge your card before your order is ready to ship.
It is our policy to fill your order as soon as the check or money order clears (usually quite quickly). Please mail your check, money order, or credit card information to:
Guitar Nine Records
14460 New Falls Of Neuse Road
Suite 149-325
Raleigh, NC 27614
U.S.A.
Please indicate on a sheet of paper which items you are ordering. Shipping to the United States is included. For shipping rates to destinations outside the United States, please see our shipping rates. There is a $4.00 penalty charge for all bounced or rejected checks.
You may also choose to use our convenient online FORM, that can be filled out and printed or faxed.
Ordering By Fax
Guitar Nine Records currently accepts the following payment methods by fax: credit cards.
Guitar Nine Records accepts the following credit cards: Visa, Mastercard, Discover and American Express. We never charge your card before your order is ready to ship.
Our fax line (located in the United States) is 877-389-7555, available 24 hours a day, 7 days a week.
Please indicate on your fax which items you are ordering. Shipping to the United States is included. For shipping rates to destinations outside the United States, please see our shipping rates.
Ordering By Phone
Guitar Nine Records currently accepts the following payment methods by phone: credit cards.
Guitar Nine Records accepts the following credit cards: Visa, Mastercard, DIscover and American Express. We never charge your card before your order is ready to ship.
Our toll-free order line (located in the United States) is available 24 hours a day, 7 days a week. You will be able to leave your name, phone number and credit card information (credit card number, name on the card and expiration date) on our voice mail system.
Please use this form to send us your name, address and the titles you want prior to calling the voice mail system. Shipping to the United States is included. For shipping rates to destinations outside the United States, please see our shipping rates.
You will receive a confirmation via e-mail when we have successully received your address data, along with your credit card information.
Returns/Exchanges
Unopened products in their original packaging and condition may be returned for credit, or may be exchanged for an equally priced product within 30 days of purchase (less our cost of shipping the original order to you). Defective products will be replaced at our expense.
International Orders
Without our international customers, Guitar Nine Records would not be in business. Over half our orders shipped every month are to destinations outside the United States.
Guitar Nine Records uses high quality shipping materials and ships orders via Air Mail to ensure your order arrives safely.
For your convenience, we maintain a chart of exchange rates in many currencies from the Federal Reserve Bank of New York.
Here is a partial list of some of the countries we have shipped guitar-based, guitar-driven and guitar-heavy music to: Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Canada, China, Columbia, Crete, Denmark, England, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Mexico, Netherlands, New Zealand, Oman, Pakistan, Phillipines, Poland, Portugal, Puerto Rico, Romania, South Africa, Scotland, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United States, Venezuela and Wales.
Don`t see your country on the list? Help get the ball rolling and the word out, and be the first one on your block (and in your country) to pick up a guitar-oriented release from Guitar Nine Records.
Important Customs Information
If you live in a country outside the United States, import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from shipping charges applied by Guitar Nine Records and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
Exchange Rates
Below is a table of exchange rates from the Federal Reserve Bank of New York for many currencies in relation to the U.S. dollar and to the cost of one typical Guitar Nine Records CD, currently $14.00.
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Country
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Monetary Unit
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Exchange Rate
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Cost of $14.00 CD
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Australia
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Dollar
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1.40
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19.61
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Brazil
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Real
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2.23
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31.28
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Canada
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Dollar
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1.18
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16.65
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Denmark
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Krone
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5.46
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76.52
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European Union
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Euro
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0.73
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10.27
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Hong Kong
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Dollar
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7.75
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108.53
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India
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Rupee
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48.41
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677.74
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Japan
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Yen
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93.28
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1,305
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Malaysia
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Ringgit
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3.48
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48.80
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Mexico
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Peso
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13.44
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188.21
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New Zealand
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Dollar
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1.70
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23.76
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Singapore
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Dollar
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1.47
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20.64
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South Africa
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Rand
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9.34
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130.84
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South Korea
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Won
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1,311
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18,359
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Sweden
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Krona
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7.87
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110.13
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Taiwan
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N.T. Dollar
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33.03
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462.48
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Thailand
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Baht
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34.78
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486.95
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United Kingdom
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Pound
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0.68
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9.54
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Exchange rates as of January 5, 2009
Up-To-The-Minute Currency Conversions
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Why Shopping Online via Secure Server is Safe
You've all heard a lot of talk about whether shopping on the Internet is safe. The fact is that in 2009 on-line shoppers will spend well over $230 billion dollars according to Forrester Research.
The primary concern of on-line shoppers is that their credit card information will somehow end up in the wrong hands. We use Netscape's Secure Commerce Server technology, which encrypts your order information, keeping it private and protected. It's a Netscape technology called "SSL" (Secure Sockets Layer) and it's used by us and all the other major commercial shopping sites, including: The Wall Street Journal, Barnes and Noble Books, Amazon, FTD Flowers, Microsoft and Apple Computers. It is actually safer to transmit your credit card information over the Internet (by any means) than it is to use your credit card in your local restaurant.
When you're to ready place an order, you'll have the option to checkout in secure mode. You'll see that the little lock or key on the bottom of your browser is unbroken. This means that all of the data passing between you and Guitar Nine Records is unreadable by a third party. If you are unable to access us in secure mode (perhaps from work), it is possible that a proxy server or firewall at your site is misconfigured, and you should speak to your system administrator.
Guitar Nine Records has a secure certificate issued by Comodo Security Services (click graphic below to verify).
Comodo SSL certificates are compatible with all major browsers, including Microsoft Internet Explorer and Netscape Navigator. When you are on a secure page, you'll see the address of the page change from 'http://www.guitar9.com/...' to 'https://secure.guitarnine.com/...'. That means your browser is communicating with our secure server, and that transmissions between your computer to our server are encrypted and protected.
Guitar Nine Records has processed tens of thousands of credit-card transactions since 1997, without a single credit card number being compromised.
What most people don't realize is that shopping with your credit card is actually safer than paying by check. In the event that there is a problem with your purchase, the credit card company will remove the purchase from your bill and the on-line merchant is not paid. In the event that your credit card number is stolen, the credit card companies do not hold you responsible for any unauthorized purchases. We at Guitar Nine Records have personally purchased (over the past eight years) everything from airline tickets to flowers, CDs, books, software, computer hardware, guitars, recording equipment and clothing.
So feel free (and safe) join the thirty to forty million other people that are experiencing the pleasure of on-line shopping.
Ordering With PayPal
To pay for your order using PayPal you must first establish an account at www.PayPal.com. PayPal is a free on-line payment clearing house that is linked to your bank account(s) and/or credit card(s) for sending and receiving money electronically over the web. You can use the funds in your checking account, or use your credit card, to pay for purchases at this and other commercial web sites.
You can also use your PayPal account to pay for commercial purchases or to make personal and business payments as well as for any of your purchases at on-line auctions, such as at E-bay.
Click on the PayPal banner below and it will take you to their site where you can register and establish a free account, and you'll also earn $5 free cash for becoming a new customer.
When submitting payment to us for your order through PayPal, you must list the recipient e-mail account as:
Other Information in English
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- And 59 more in the Other Information in English series, view the index
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